Website: www.hydraloop.com
Controller: Hydraloop Systems B.V.
Contact: privacy@hydraloop.com
1. About this Cookie Policy
Hydraloop Systems B.V. ("Hydraloop", "we", "us" or "our") uses cookies and similar technologies on www.hydraloop.com.
We use these technologies to make our website work properly, remember your preferences, support website features such as language settings and chat functionality, and — with your consent — understand how visitors use our website and improve the user experience.
This Cookie Policy explains:
- what cookies and similar technologies are;
- which categories we use;
- which specific cookies and browser storage items are used on our website;
- how long they are stored;
- how you can manage your preferences.
This Cookie Policy should be read together with our Privacy Policy.
2. What are cookies and similar technologies?
Cookies are small text files that are placed on, or read from, your device when you visit a website.
In addition to cookies, we also use similar browser storage technologies, such as localStorage and sessionStorage. These are not technically cookies, but they also store or access information on your device. For that reason, we include them in this Cookie Policy.
localStorage stores information in your browser until it is deleted by you, your browser, or the website.
sessionStorage stores information temporarily and is usually deleted when you close the browser tab.
When we refer to "cookies" in this Cookie Policy, we also mean similar technologies such as localStorage and sessionStorage, unless we specifically state otherwise.
3. Why do we use cookies?
We use cookies and similar technologies for the following purposes:
a. To make the website work properly
Some cookies and browser storage items are necessary for the basic operation of our website. For example, they help us remember your cookie preferences, maintain language settings, support website sessions, and enable core website functionality.
b. To remember your preferences
We may use cookies and browser storage to remember choices you make, such as your preferred language or dark/light mode setting.
c. To support chat functionality
Our website may include a chat feature. Certain storage items are used to keep the chat working during your visit, remember whether the chat is open, maintain the chat session after a page reload, and provide relevant context when you use the chat.
d. To analyse and improve our website
With your consent, we use analytics technologies to understand how visitors use our website. This may include information about visitor IDs, session IDs, visited pages, website interactions, and general behaviour on the website.
e. To personalise website elements
With your consent, we may use browser storage to support smart call-to-action targeting or similar website personalisation based on website behaviour.
4. Which categories do we use?
We use the following categories:
Strictly necessary cookies and technologies
These are required for the website to function properly, securely, or in the way requested by you. They include technologies for cookie preferences, language preferences, administrator sessions, technical sessions, theme preferences, and core chat functionality.
These technologies are used without consent where they are strictly necessary to provide the website or a service requested by you.
Analytics and personalisation cookies and technologies
These technologies help us understand how visitors use our website, measure sessions, identify returning visitors, analyse visitor behaviour, improve our website, and personalise certain website elements.
We only use these technologies after you have given consent, unless a specific analytics technology is configured in a way that qualifies for an exemption under applicable cookie laws.
Marketing cookies
At the time of this Cookie Policy, our inventory does not list advertising or retargeting cookies. If we start using marketing cookies in the future, we will update this Cookie Policy and ask for your consent before placing or reading those technologies.
5. Consent
Where required by law, we ask for your consent before placing or reading cookies and similar technologies on your device.
You can accept, reject, or manage non-essential cookies through our cookie banner or cookie preference centre. You can withdraw or change your consent at any time.
Consent is only valid if it is freely given, specific, informed, and unambiguous. The EDPB's consent guidance also stresses that invalid consent can make the related processing unlawful.
Strictly necessary cookies and technologies are used without consent because they are required to provide the website or a specific function requested by you.
6. Managing your cookie preferences
You can change your cookie preferences at any time through the cookie settings on our website.
Change cookie settings:
[Open cookie preferences]
You can also delete or block cookies and browser storage through your browser settings. Please note that blocking strictly necessary technologies may affect website functionality, including language settings, theme preferences, chat functionality, or administrator login functionality.
7. Cookies used on our website
The table below lists the main browser cookies used on our website. Some cookie names may contain dynamic elements, such as [id] or [hash].
| Name | Type | Category | Retention | Purpose |
|---|---|---|---|---|
| hl_consent | Cookie | Strictly necessary | 365 days | Stores your cookie preferences |
| wp-wpml_current_language | Cookie | Strictly necessary | 1 day | Remembers your language preference |
| wordpress_logged_in_[hash] | Cookie | Strictly necessary | Session | Supports WordPress administrator login functionality |
| PHPSESSID | Cookie | Strictly necessary | Session | Supports PHP session functionality, including administrator tools |
| _hjSessionUser_[id] | Cookie | Analytics and personalisation | Session | Supports Hotjar analytics and visitor/session tracking |
8. localStorage used on our website
The table below lists the main localStorage items used on our website.
| Name | Type | Category | Retention | Purpose |
|---|---|---|---|---|
| hla_vid | localStorage | Analytics and personalisation | Persistent until deleted or reset | Stores a unique visitor ID for the analytics tracker |
| hydra_visitor | localStorage | Analytics and personalisation | Persistent until deleted or reset | Stores visitor behaviour information for smart call-to-action targeting |
| headless_chat_visitor_id | localStorage | Strictly necessary | Persistent until deleted or reset | Stores a visitor ID for the chat widget |
| headless_chat_session_id | localStorage | Strictly necessary | Persistent until deleted or reset | Allows the chat session to continue after a page reload |
| headless_chat_lead_id | localStorage | Strictly necessary | Persistent until deleted or reset | Stores the lead ID returned by the chat API |
| hydraloop-theme | localStorage | Strictly necessary | Persistent until deleted or reset | Stores your dark/light mode preference |
9. sessionStorage used on our website
The table below lists the main sessionStorage items used on our website.
| Name | Type | Category | Retention | Purpose |
|---|---|---|---|---|
| hla_sid | sessionStorage | Analytics and personalisation | Until the browser tab is closed | Stores an analytics session ID |
| headless_chat_open | sessionStorage | Strictly necessary | Until the browser tab is closed | Stores whether the chat widget is open |
| headless_chat_pages | sessionStorage | Strictly necessary | Until the browser tab is closed | Stores visited pages for chat context |
| headless_chat_triggered | sessionStorage | Strictly necessary | Until the browser tab is closed | Stores whether the proactive chat trigger has been activated |
| headless_chat_exit_triggered | sessionStorage | Strictly necessary | Until the browser tab is closed | Stores whether the exit-intent chat trigger has been activated |
| headless_intent_level | sessionStorage | Analytics and personalisation | Until the browser tab is closed | Stores an intent level derived from chat or website behaviour |
| headless_intent_score | sessionStorage | Analytics and personalisation | Until the browser tab is closed | Stores an intent score derived from chat or website behaviour |
| headless_hj_captured | sessionStorage | Analytics and personalisation | Until the browser tab is closed | Stores whether the Hotjar session ID has been captured |
10. Third-party technologies
Some cookies or similar technologies may be placed or read by third parties that provide services to us.
For example, we may use Hotjar for analytics and behaviour analysis, where consent has been given.
Where third parties process personal data on our behalf, we use appropriate contractual safeguards. Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection law.
11. Personal data
Cookies and similar technologies may involve the processing of personal data, such as browser information, device information, visitor IDs, session IDs, visited pages, website interactions, chat-related identifiers, intent scores, and analytics data.
More information about how we process personal data, how long we retain personal data, and how you can exercise your rights is available in our Privacy Policy.
12. Changes to this Cookie Policy
We may update this Cookie Policy from time to time, for example when we add, remove, or change cookies or similar technologies.
The latest version will always be available on our website.