Privacy Policy - Hydraloop Systems B.V.
1. Introduction
Hydraloop Systems B.V. ("Hydraloop", "we", "our", or "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website.
This policy applies exclusively to data collected via our website. Data processing related to the Hydraloop App and Hydraloop Device Manager is subject to separate privacy policies.
We process personal data in accordance with the General Data Protection Regulation and other applicable data protection laws.
2. Data Controller
Hydraloop Systems B.V. is the data controller responsible for the processing of personal data described in this Privacy Policy.
Company details:
Hydraloop Systems B.V.
(Registered in The Netherlands)
Email: privacy@hydraloop.com
3. Personal Data We Collect
We may collect and process the following categories of personal data:
a. Contact Information
- Name
- Email address
- Phone number
- Any information you voluntarily provide via contact forms
b. Website Usage Data
- IP address
- Browser type and version
- Device type
- Referring pages and navigation behavior
c. Newsletter & Communication Data
- Email address
- Subscription preferences
- Interaction with emails (e.g. opens, clicks)
d. Behavioral Analytics Data
- Click behavior
- Scroll activity
- Session duration
- Interaction with website elements
4. Purposes and Legal Basis for Processing
We process personal data for the following purposes and based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries | Legitimate interest |
| Providing requested information | Legitimate interest |
| Website analytics and improvement | Legitimate interest (or consent where required) |
| Sending newsletters | Consent |
| Compliance with legal obligations | Legal obligation |
| Website functionality and security | Legitimate interest |
Where processing is based on consent, you have the right to withdraw your consent at any time.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality and to analyze user behavior.
We distinguish between:
- Essential cookies - necessary for the website to function
- Analytical cookies - used to measure and improve performance
- Marketing cookies - only used with your explicit consent
Non-essential cookies are only placed after you provide explicit consent via our cookie banner.
You can withdraw or modify your consent at any time via your browser settings or cookie preferences tool.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Contact requests: up to 12 months after completion
- Newsletter data: until you unsubscribe
- Analytics data: typically up to 14-26 months (depending on the tool)
Data may be retained longer if required by law or necessary for legal claims.
7. Data Sharing and Third Parties
We may share personal data with trusted third-party service providers who process data on our behalf, including:
- Google Analytics (website analytics)
- Hotjar (user behavior analysis)
- Odoo (CRM and website management)
- Formstack (secure forms and data collection)
These providers are contractually obligated to:
- Process data only on our instructions
- Implement appropriate security measures
- Comply with applicable data protection laws
8. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Additional security measures where necessary
9. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and monitoring
10. Your Rights
Under the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.
To exercise your rights, contact us at: privacy@hydraloop.com
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
13. Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:
Hydraloop Systems B.V.
Email: privacy@hydraloop.com