Come join our USA Team! We are looking for Tech Support Specialist to work closely with Hydraloop partners and business customers.
Hydraloop smart home solutions are essential for eco-living and offer sustainable living without compromise on the quality of life. The unique and patented game-changing decentralized greywater treatment technology ensures clean, clear, and safe water to reuse again, all within building. With Hydraloop’ s turnkey products you can continue life as usual, without exhausting our earth's resources or losing comfort.
After years of working behind the scenes on the further development of its patented technology, Hydraloop is now in the spotlight. Our mission is to make a measurable contribution to one of humanity's greatest challenges: drastically reducing the use of fresh water. We are a compact, fast-growing team that works closely together within a vibrant environment that is in full development world-wide in which we encourage input, contribution and initiative from all colleagues. Join our mission!
Find out more: www.hydraloop.com
At Hydraloop we have a vision that in 10 years’ time no building will be built without its own greywater recycling system. We believe water recycling should become a standard item in every single home and building, just like climate control, solar panels, or a heat pump.
To assist us in delivering the vision with the highest level of technical excellence, we are looking for candidates with experience in delivering and supporting our comprehensive installation and training technical program. By becoming our subject matter expert, this role will provide field support, online training, site visits and technical document preparation Open positions in East and West regions of US.
Your specific responsibilities will be directed by the Hydraloop USA Managing Director and will include but not be limited to:
Prepare and deliver technical presentations that explain products and solutions to customers and prospective customers. Be subject matter expert on the technology and solution.
Confer with customers and engineers to assess equipment needs and to determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Help clients solve problems with installed equipment
Assist in the set up of online training materials for our US partner network
Certification of partners
Feedback practical experience and collaboration with colleagues who are working on the product development
Contact with partners and large customers, especially via email and video calling. In the post-corona era also on-site visits and business trips
Lead technical presentation for channel partner recruiting and training events
Ability to participate in field installations as necessary
Research potential sources for recruiting qualified channel partners
Become a subject matter expert on Hydraloop, use cases and value proposition for prospects and partners by geography and industry in the region
WHAT WE ARE LOOKING FOR:
3 to 5 years of technical experience or similar.
Experience in the installation or support of technical equipment or machines: preferably both hands-on and involved in organizing them
Strong project management experience with the ability to work independently and multi-task Ability to meet milestones and deadlines
Driven by customer satisfaction
Affinity with the digital world, and ideally also experience on how we can use digital channels to properly arrange technical support
Positive attitude, initiative-taker and enterprising
Precise and accurate. Able to evaluate building schematics and floor plans
Relevant prior education. Experience in water industry preferred
Experience with CRM and MS Office, MS Teams and technical design software tools preferred
Team player with entrepreneurial spirit
Strong Technical writing skills to document process and procedures to share internally and with partners
Good communication skills with preference to some business development experience
Independent with hands on ability to analyze and troubleshoot technical issues
WHAT DO WE OFFER YOU?
Outstanding opportunity to make a difference and help make the world a better place
Full-time job with plenty of room for personal growth in a rapidly expanding global company
Excellent compensation package including health benefits, 401K and stock
Help create a sustainable future!
For more information, please send your motivation letter and CV to firstname.lastname@example.org